Peace, love, and tea

Shipping and Returns

We ship all orders within two business days of order placement. We use UPS Ground or US Postal Service for standard shipping. It takes about 3 to 7 business days for orders to reach you. Large orders, or orders during holiday seasons may take longer. The table below summarizes the standard shipping and handling charges for delivery to all US territories.

Order Subtotal Standard Shipping & Handling
$25.00 and Under $6.99
$25.01 to $50.00 $7.99
$50.01 to 75.00 $8.99
$75.01 to 99.99 $9.99
$100 and over FREE

If you would like expedited shipping, you may choose USPS Priority Mail Express (1 business day), UPS 2nd Day Air (2 business days) or UPS Next Day Air Saver (1 business day) . The system calculates the shipping costs provided by shipping carriers based on package weight and your zip/postal code. Orders received before 12:00 noon EST (Eastern Standard Time) will ship the same business day. Those that are received after 12:00 noon EST will ship the following business day.

If you must use another carrier other than USPS or UPS, contact us by phone or email and we will do our best to accommodate.


RETURNS

You may return unopened items purchased from this online store within 30 days of delivery for a full refund for the cost of the product(s) returned. Initial shipping charges are not reimbursed.

If you received your order with free shipping, and you are returning the entire order, a $6.99 shipping & handling charge will be deducted from the refund, and this charge will be waived when you return only a portion of the purchase.

We are unable to cover the shipping charges for sending the returned goods back to us, unless company error was involved.

Used items may not be returned.

Items purchased from 3rd party reseller may not be returned to us. You may try returning them back to the reseller.

To initiate a return:
  1. Send an email with order number to hello@teaposy.com to inform us about the return, or call us at 1.800.962.7679.
  2. Properly pack the items. Make sure to include bubbles, air pouches and/or other stuffings from the original packaging when returning glassware. If you are not using the original shipping box for sending back glassware, you may need to stuff more or less of the protective material in the box depending on box size.
  3. Send back your purchase to:
    1900 Clinton Ave S
    Unit 18111
    Rochester, NY 14618
Most returns are refunded in 2~5 days after we receive and process your return.